Warranties

By Casa Loma Fine Homes, LLC.

 

{Client Name},

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Thank you for choosing 5 Star Decks by Casa Loma Fine Homes, LLC. to build your new Trex deck! We appreciate the confidence you have placed in us and allowing us to be a part of making future family memories. We believe in the importance of building long lasting relationships and we take pride in the exceptional quality of our work. Doing the right thing and treating people fairly is a priority for us. We stand behind our craftsmanship and are here to make sure you love your new deck! If you have any issues with your new deck, please do not hesitate to call me.

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We have included the following documents for your records:

• Trex Care and Cleaning Guide

• Trex Decking, Fascia, and Cladding Limited Warranty

• Trex Railing and Ancillary Products Limited Warranty

• TrexPro Labor Warranty

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The Trex Care and Cleaning Guide helps you to maintain the beauty of your new Trex deck. The Trex Decking, Fascia, and Cladding Limited Warranty, the Trex Railing and Ancillary Products Limited Warranty, and the TrexPro Labor Warranty share information relating to what is covered, the warranty period, and the procedure for making a claim. It also details the transferability of the Trex warranty, which allows for (1) one transfer within (5) five years of the original purchase date. The TrexPro Labor Warranty offers an extended labor warranty for the highest-rated TrexPro deck builders. This means that because of the status of 5 Star Decks by Casa Loma Fine Homes with Trex, you receive an additional labor warranty that covers the costs for a TrexPro to reinstall the warranted Trex product, which includes 6 years coverage for both the Trex decking and Trex railing that were installed. Please feel free to call me if you may have any questions.

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Additionally, we offer a referral program to our existing customers. For each referral that

you provide, we will send you a $25.00 Amazon gift card. Then, if that referral becomes a

confirmed project, we will send you an additional $100.00 Amazon gift card.

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Again, thank you for the opportunity. We are sincerely honored to have be chosen to build your new Trex deck. Enjoy and create great memories!

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*Please note: Great effort was made to install wood posts, wood beams, wood joists, wood railings and wood boards that are free from any splitting, warping, twisting, cracking or cupping. Wood is a natural organic product. With exposure to nature, wood may split, warp, twist, crack and show signs of cupping. These items are not included in the warranty, as it is not a craftsmanship or material defect, but the natural occurrence of wood reacting to the elements.